Elevating Guest Experiences: Modernizing MDM for a Global Luxury Hotel Brand

When a luxury hotel and resort company with over 120 properties worldwide set out to enhance their guest experience, they turned to us to modernize their on-premises Master Data Management (MDM) system.

Why Modernization Was a Must

With a vision for seamless guest check-ins and a commitment to a cloud-first strategy, the client needed to:

• Streamline integrations between their MDM, SFDC, and reservation systems.
• Eliminate the limitations of their on-premise infrastructure.
• Minimize downtime that impacted guest satisfaction during critical interactions.

This transformation not only met their immediate goals but positioned them to deliver an unparalleled guest experience in the digital age.

Curious about how we modernized their MDM system and delivered measurable improvements? From enhancing guest profiles to enabling real-time data-driven operations, the details are all in our exclusive case study.

About Infoverity

We are a premier data management consultancy firm dedicated to providing innovative solutions that drive business success. With our expertise and commitment, we help companies unlock the full potential of their data.